Photo Credit: Claudio Schwarz Ticketmaster UK has received a fine of $1.7 million for lax security and violating the EU’s GDPR laws. Regulators say Ticketmaster UK failed to secure its website chatbot on the payments page. Attackers then subverted the chatbot, allowing them to steal payment info from unsuspecting concert goers. After being alerted to […]
Prices, insights, websites, event app, live stream and more to consider when selling tickets. The following post comes from Crowdcore, an all-in-one marketing and ticketing platform and a proud partner of Digital Music News. Tickets are the bridge between artist and musician. They provide a means for fans to get access to a concert or […]
Ticketmaster has furloughed hundreds of staffers as part of its plan to cut $500 million in expenses amid the coronavirus (COVID-19) pandemic. The impacted employees represent approximately one-quarter of Ticketmaster’s team, according to preliminary reports. At the time of this writing, neither Ticketmaster nor Live Nation had publicly addressed the massive expense-reduction measure, but additional […]
Bon Jovi has canceled each of its upcoming shows outright, as opposed to postponing them, so that fans can quickly and easily receive refunds. The five-piece New Jersey band announced its decision in a social media post today. “This [the cancellation] will enable ticketholders to get refunds to help pay their bills or buy groceries,” […]
photo: Rick Barrett Under pressure from hundreds of thousands of fans and multiple members of U.S. Congress, Ticketmaster has agreed to change its refund policy on postponed shows. The move will cost the Live Nation-owned Ticketmaster billions in lost revenue, though the fallout from not handing out refunds would likely be worse. And so, after howls of protest […]
Rüfüs du Sol In response to the widespread controversy and criticism surrounding ticketing platforms’ COVID-19 refund policies, Australian dance group Rüfüs Du Sol has opted to cancel—not postpone—each of its upcoming shows. Though seemingly trivial, the distinction between “postponed” and “cancelled” is important for those who’ve purchased event passes through prominent ticketing platforms. An array […]
In response to the ample public outcry and numerous fan complaints stemming from its refund-policy shift, Ticketmaster has indicated that its reimbursement-centered fine print has remained consistent amid the coronavirus (COVID-19) pandemic. Digital Music News first reported last week that Ticketmaster had quietly updated the refund-policy text on its website because of the coronavirus crisis. […]
Ticketmaster has purchased Rival, a ticketing startup founded and led by Nathan Hubbard, who served as Ticketmaster’s CEO between 2007 and 2013. News of the acquisition leaked today, following approval from the Department of Justice (DOJ). At the time of this writing, neither Rival nor Ticketmaster had commented publicly on the deal. Hubbard founded Rival […]
Eventbrite lays off 45% of its employees, with the music division severely impacted. CEO Julia Hartz announced the decision on Wednesday in a company-wide meeting. The massive cut is one of the biggest in the live ticketing industry – an industry struggling to survive amid the coronavirus crisis. Employees who attended the meeting say Hartz […]
Photo Credit: Claudio Schwarz StubHub is announcing massive furloughs – the first major ticketing company to do so. The cost-cutting move comes as the live music industry is devastated during the coronavirus pandemic. Hundreds of sporting events and live events are canceled or postponed, hitting ticketing companies hard. Live Nation’s stock has been on a […]