Music Industry News

Ticketmaster Furloughs Hundreds of Staffers, Part of $500MM Cost Reduction Plan

Ticketmaster has furloughed hundreds of staffers as part of its plan to cut $500 million in expenses amid the coronavirus (COVID-19) pandemic. The impacted employees represent approximately one-quarter of Ticketmaster’s team, according to preliminary reports. At the time of this writing, neither Ticketmaster nor Live Nation had publicly addressed the massive expense-reduction measure, but additional […]

Music Industry News

Ticketmaster Abruptly Changes Course — Allows Refunds on Postponed Shows

photo: Rick Barrett Under pressure from hundreds of thousands of fans and multiple members of U.S. Congress, Ticketmaster has agreed to change its refund policy on postponed shows. The move will cost the Live Nation-owned Ticketmaster billions in lost revenue, though the fallout from not handing out refunds would likely be worse. And so, after howls of protest […]

Music Industry News

Rüfüs Du Sol Insists on Canceling, Not Rescheduling, Its Upcoming Shows So Fans Can Get Refunds

Rüfüs du Sol In response to the widespread controversy and criticism surrounding ticketing platforms’ COVID-19 refund policies, Australian dance group Rüfüs Du Sol has opted to cancel—not postpone—each of its upcoming shows. Though seemingly trivial, the distinction between “postponed” and “cancelled” is important for those who’ve purchased event passes through prominent ticketing platforms. An array […]

Music Industry News

Ticketmaster Says Its Refund Policy Has ‘Remained Consistent’ — Nothing to See Here

In response to the ample public outcry and numerous fan complaints stemming from its refund-policy shift, Ticketmaster has indicated that its reimbursement-centered fine print has remained consistent amid the coronavirus (COVID-19) pandemic. Digital Music News first reported last week that Ticketmaster had quietly updated the refund-policy text on its website because of the coronavirus crisis. […]

Music Industry News

Ticketmaster Buys Company Started by Ex-Ticketmaster CEO Nathan Hubbard

Ticketmaster has purchased Rival, a ticketing startup founded and led by Nathan Hubbard, who served as Ticketmaster’s CEO between 2007 and 2013. News of the acquisition leaked today, following approval from the Department of Justice (DOJ). At the time of this writing, neither Rival nor Ticketmaster had commented publicly on the deal. Hubbard founded Rival […]

Music Industry News

StubHub Announces Massive Furloughs as Live Event Layoffs Continue

Photo Credit: Claudio Schwarz StubHub is announcing massive furloughs – the first major ticketing company to do so. The cost-cutting move comes as the live music industry is devastated during the coronavirus pandemic. Hundreds of sporting events and live events are canceled or postponed, hitting ticketing companies hard. Live Nation’s stock has been on a […]